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Privacy Policy

1. Our Role

PAiGE Link, LLC provides the Platform to businesses. For Customer Data, the Customer decides what is collected and why, and Company processes that data on the Customer’s behalf. If you are a worker using a Device, your employer is the party to ask about how your data is used[cite: 3].

2. Information We Collect

• Roster and account data: names, job titles, department and shift assignments, administrator credentials, and contact details the Customer provides. Work email addresses are collected only where the Customer supplies them[cite: 3].
• Device data: device model, operating system version, battery level, and online or offline status[cite: 3].
• Dispatch logs: timestamps, delivery confirmations, read receipts, acknowledgments, replies, and related interaction records[cite: 3].
• Location data (only if the Customer enables location features): device location during active shifts, as configured by the Customer[cite: 3].
• Voice, transcripts, and translations (only if the Customer enables voice or translation features): audio you record, text transcribed from it, and translations of it[cite: 3].
• Website and contact data: information you submit through paigelink.com forms, and basic website analytics[cite: 3].

3. How We Use Information

We use information to authenticate users and route notifications, deliver and secure the Platform, troubleshoot technical issues, provide administrators with delivery status and audit logs, support the Customer, and comply with law[cite: 3].

4. Sharing

We do not sell, rent, or trade Customer Data, and we do not use it for advertising. We share it only with[cite: 3]:

• Service providers that host or run the Platform, currently Google Cloud / Firebase, under confidentiality and security obligations[cite: 3].
• Authorities or other parties when required by law, or to protect rights and safety, to the extent permitted[cite: 3].
• A successor in a merger or sale of the business, bound by this policy[cite: 3].

We do not use Customer Data to train artificial intelligence models, and we configure vendor settings so that vendors do not either[cite: 3].

5. Retention and Deletion

Company keeps Customer Data while the Customer’s account is active and for 90 days after termination so the Customer can export audit logs, then deletes or de-identifies it unless law requires longer. Customers may request deletion in writing at support@paigelink.com. Backups are removed on their normal cycle[cite: 3].

6. Security

Our cloud provider encrypts data in transit and at rest using its standard encryption. We limit access to Customer Data to personnel who need it and use role-based access controls in the admin console. No system is completely secure, and we cannot guarantee absolute security[cite: 3].

7. Breach Notification

If we become aware of unauthorized access to Customer Data, we will notify affected Customers without undue delay and as required by applicable law, with the information we have about what happened and what we are doing about it[cite: 3].

8. Customer Responsibilities for Worker Notice and Consent

Customers are responsible for giving workers any notices and obtaining any consents that law requires for the data the Customer chooses to collect, including location tracking, voice recording, and biometric information where applicable. Company does not intend to collect biometric identifiers[cite: 3].

9. Children

The Platform is intended for working adults. We do not knowingly collect information from anyone under 18[cite: 3].

10. Changes

We may update this policy and will post the new date at paigelink.com. For material changes, we will notify Customers by email[cite: 3].

11. Contact

PAiGE Link, LLC
Email: support@paigelink.com
Website: paigelink.com[cite: 3]